This page will hopefully help you with answers to Frequently Asked Questions (FAQ).
If you have additional questions, please contact us via email or phone at 918-528-5614.
1) What is Direct Primary Care (DPC)?
Direct Primary Care (DPC) is a membership-based healthcare and primary care service that allows for a direct relationship between a patient and their primary care physician (PCP). Some also refer to DPC as Concierge Medicine, although some differentiate these two types of healthcare models based on whether a clinic accepts health insurance and the pricing options and general availability. Please visit the home page and other pages of our website to learn more or reach out to us to discuss further!
2) What is unique about Compassion Family Medicine (CFM)?
We are a Direct Primary Care (DPC) clinic that offers affordable, accessible medical services via monthly memberships. We offer a direct access to our physician for the membership patients. We also offer non-membership, pay as you go appointments, as well as acute sick visit appointments, similar to an urgent care. We strive to provide excellent medical care to our patients and try to foster a great patient and doctor relationship.
3) Do you accept health insurance?
We don’t accept health insurance, but we do offer cost-effective monthly memberships and can cover most of your primary care needs.
4) Do you accept Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)?
Unfortunately, not at this time. We can’t accept HSA and FSA accounts/spending cards for monthly membership fees. For more information on this topic, please see the Primary Care Enhancement Act of 2017 and consider consulting your accountant or tax advisor.
5) Can I join the monthly membership if I have Medicare or Medicaid?
At this time, no. Unfortunately, due to certain regulations or mandates, we won’t be able to see patients with Medicare, Medicaid, or Soonercare. This could potentially change in the future.
6) How does the membership work?
Compassion Family Medicine, as a DPC service, offers monthly memberships based on an age tier system. Members have direct access to our physician and they can come for an office visit as many times in each month as needed without extra cost, beyond the monthly membership cost. To learn more about the membership and prices, then visit the pricing page.
7) What about pay as you go fees or non-memberships?
8) How do I sign up to become a member or schedule an appointment?
9) What about prescriptions, labs, imaging, and referrals?
Even though we don’t accept insurance, our patients can still certainly use their health insurance for prescriptions, labs, imaging, and specialist referrals. In fact, we recommend patients do maintain some level of catastrophic health insurance, such as a high deductible, lower premium plan. This is one of our most common frequently asked questions or FAQ and we are happy to discuss further on the phone or at a “meet and greet” visit.
10) What if I need to cancel my membership?
We understand that your needs may change, and we want to help you through whatever transitions you’re making. You can cancel your Compassion Family Medicine membership at any time, for any reason. There are no lock-in-periods or cancellation fees. If you need to cancel, we request an in person notice at our office. At that time, we will finalize your last month plan of care and ensure that your payment method is removed from our system for the following month. We will not be able to refund past payments or the current calendar month payment.
Still have questions?
If you have additional questions about these FAQ or in general, please contact us via email or phone at 918-528-5614. We would be happy to answer any questions you may have.